Notation based on the Specified Commercial Transactions Act

Sales Business	Heart Market Co., Ltd.
Person responsible for operations	Kotaro Yoshimi
Address	371-0046 1-28-7 Kawaramachi, Maebashi City, Gunma Prefecture
Phone Number	027-289-9171
Email Address	ec-info@heartmarket.co.jp
URL	https://www.heartmarket.shop
Additional fees other than product price	◎Convenience store payment (prepayment) Handling fee: 190 yen (tax included) ◎Shipping fee Flat rate nationwide: 600 yen (tax included) * If you purchase 4,290 yen (tax included) or more, shipping is free. * For Okinawa Prefecture, remote islands, and some areas, a uniform relay fee of 750 yen applies (separate from shipping fees). Relay fees apply even during free shipping events.
Ordering method	Please check the notes for each product and purchase from the cart.
Payment method	◎Credit card payment (lump sum) Please make payments according to the terms of your designated card company. ◎Convenience store payment (prepayment) Please make your payment by the payment deadline. ◎Postpayment (Paidy) Please pay by convenience store payment, bank transfer, or direct debit.
Payment deadline	◎Convenience store payment (prepayment) Please pay within 7 days of ordering. ◎Postpayment (Paidy) Please pay by the 10th of the month following your order. (From usage in June 2024) Please pay by the 27th of the month following your order.
Delivery timing	Estimated delivery days for each product ◎About Delivery Courier service 【Carrier】 Sagawa Express 【You can specify your preferred delivery time】 Morning, 12:00–14:00, 14:00–16:00, 16:00–18:00, 18:00–20:00, 19:00–21:00 However, even if a delivery time is specified, delivery within the specified time may not be possible due to circumstances. * We do not accept deliveries overseas.
About returns and exchanges	■Exchanges due to product defects ・Conditions for Handling Please contact us by email. ・Applicable Period If contacted within 10 days after product arrival ・Shipping cost for exchanges → Store bears the cost ■Returns due to product defects ・Conditions for Handling Please contact us by email. ・Applicable Period If contacted within 10 days after product arrival ・Refund Amount Full amount (including shipping and handling fees if all ordered items are returned) Return shipping cost → Store bears the cost ・Refund Method * It may take some time for administrative processing. Thank you for your understanding. >>Credit Card After confirming the return, we will stop the credit card charge for the returned product. Due to the card company’s billing cycle, the charge may be withdrawn once, but in that case, Refunds or deductions from usage will be made by the card company by the next or following month. We apologize for the inconvenience, but please check your statement from the card company. >>Convenience store prepayment, postpayment (Paidy) Please provide your designated account. Refund procedures will be processed after confirming the return. ■Exchanges due to customer reasons We do not accept exchanges due to customer reasons. ■Returns due to customer reasons ・Conditions for Handling Please contact us by email. Please understand that returns will not be accepted if they fall under the following criteria. □ Sale items or items discounted by coupon application □ Items judged by our standards as "used" or "altered, washed, or cleaned" □ Items with lost delivery slips □ Items with product tags, labels, bags, boxes, or other accessories removed, damaged, stained, or lost □ Items with product tags removed due to wrapping □ Items that have odors, stains, or scratches caused by the customer □ Plastic shoppers □ Non-returnable items □ Special promotional items such as lucky bags ・Applicable Period If contacted within 10 days after product arrival ・Refund Amount Please note that shipping and handling fees at the time of order cannot be refunded. Return shipping cost → Customer bears the cost ・Refund Method * It may take some time for administrative processing. Thank you for your understanding. >>Credit Card After confirming the return, we will stop the credit card charge for the returned product. Due to the card company’s billing cycle, the charge may be withdrawn once, but in that case, Refunds or deductions from usage will be made by the card company by the next or following month. We apologize for the inconvenience, but please check your statement from the card company. >>Convenience store prepayment, postpayment (Paidy) Please provide your designated account. Refund procedures will be processed after confirming the return. * The bank transfer fee (550 yen) will be borne by the customer. ◎Refund and Exchange Contact * Replies will be on the next business day. Please understand in advance. - Email address ec-info@heartmarket.co.jp ・Contact form is here ■Return Address 2-3-5 Kawaramachi, Maebashi City, Gunma Prefecture 371-0046 Heart Market Customer Service Returns Department ■Notes on refunds and exchanges are here

Sales Business

Heart Market Co., Ltd.

Person responsible for operations

Kotaro Yoshimi

Address

371-0046
1-28-7 Kawaramachi, Maebashi City, Gunma Prefecture

Phone Number

027-289-9171

Email Address

ec-info@heartmarket.co.jp

URL

https://www.heartmarket.shop

Additional fees other than product price

◎Convenience store payment (prepayment)
Handling fee: 190 yen (tax included)
◎Shipping fee
Flat rate nationwide: 600 yen (tax included)
* If you purchase 4,290 yen (tax included) or more, shipping is free.
* For Okinawa Prefecture, remote islands, and some areas, a uniform relay fee of 750 yen applies (separate from shipping fees). Relay fees apply even during free shipping events.

Ordering method

Please check the notes for each product and purchase from the cart.

Payment method

◎Credit card payment (lump sum)
Please make payments according to the terms of your designated card company.
◎Convenience store payment (prepayment)
Please make your payment by the payment deadline.
◎Postpayment (Paidy)
Please pay by convenience store payment, bank transfer, or direct debit.

Payment deadline

◎Convenience store payment (prepayment)
Please pay within 7 days of ordering.
◎Postpayment (Paidy)

Please pay by the 10th of the month following your order.

(From usage in June 2024)
Please pay by the 27th of the month following your order.

Delivery timing

Estimated delivery days for each product
◎About Delivery
Courier service
【Carrier】 Sagawa Express
【You can specify your preferred delivery time】
Morning, 12:00–14:00, 14:00–16:00, 16:00–18:00, 18:00–20:00, 19:00–21:00
However, even if a delivery time is specified, delivery within the specified time may not be possible due to circumstances.

* We do not accept deliveries overseas.

About returns and exchanges

■Exchanges due to product defects
・Conditions for Handling
Please contact us by email.
・Applicable Period
If contacted within 10 days after product arrival
・Shipping cost for exchanges → Store bears the cost

■Returns due to product defects
・Conditions for Handling
Please contact us by email.
・Applicable Period
If contacted within 10 days after product arrival
・Refund Amount
Full amount (including shipping and handling fees if all ordered items are returned)
Return shipping cost → Store bears the cost
・Refund Method
* It may take some time for administrative processing. Thank you for your understanding.
>>Credit Card
After confirming the return, we will stop the credit card charge for the returned product.
Due to the card company’s billing cycle, the charge may be withdrawn once, but in that case,
Refunds or deductions from usage will be made by the card company by the next or following month.
We apologize for the inconvenience, but please check your statement from the card company.
>>Convenience store prepayment, postpayment (Paidy)
Please provide your designated account. Refund procedures will be processed after confirming the return.

■Exchanges due to customer reasons
We do not accept exchanges due to customer reasons.

■Returns due to customer reasons
・Conditions for Handling
Please contact us by email.
Please understand that returns will not be accepted if they fall under the following criteria.
□ Sale items or items discounted by coupon application
□ Items judged by our standards as "used" or "altered, washed, or cleaned"
□ Items with lost delivery slips
□ Items with product tags, labels, bags, boxes, or other accessories removed, damaged, stained, or lost
□ Items with product tags removed due to wrapping
□ Items that have odors, stains, or scratches caused by the customer
□ Plastic shoppers
□ Non-returnable items
□ Special promotional items such as lucky bags
・Applicable Period
If contacted within 10 days after product arrival
・Refund Amount
Please note that shipping and handling fees at the time of order cannot be refunded.
Return shipping cost → Customer bears the cost
・Refund Method
* It may take some time for administrative processing. Thank you for your understanding.
>>Credit Card
After confirming the return, we will stop the credit card charge for the returned product.
Due to the card company’s billing cycle, the charge may be withdrawn once, but in that case,
Refunds or deductions from usage will be made by the card company by the next or following month.
We apologize for the inconvenience, but please check your statement from the card company.
>>Convenience store prepayment, postpayment (Paidy)
Please provide your designated account. Refund procedures will be processed after confirming the return.
* The bank transfer fee (550 yen) will be borne by the customer.

◎Refund and Exchange Contact
* Replies will be on the next business day. Please understand in advance.
- Email address
ec-info@heartmarket.co.jp
・Contact form is here

■Return Address
2-3-5 Kawaramachi, Maebashi City, Gunma Prefecture 371-0046
Heart Market Customer Service Returns Department

■Notes on refunds and exchanges are here