Free shipping on orders over 4,290 yen including tax

Shopping Guide

Notation based on the Act on Specified Commercial Transactions

You can check the notation based on the Act on Specified Commercial Transactions here.

About changes and cancellations after ordering

  • Changes to product details (size, color, quantity, etc.) are not accepted.
  • For changes to the delivery address, please contact us.
    *Depending on the shipping preparation status, changes may not be possible.
    *If the product has already been shipped, transfer fees may apply. Transfer fees are the customer's responsibility, so please understand in advance.
  • Cancellations after ordering are not accepted. Please understand in advance.
    Please purchase with understanding.

About product information

  • There may be slight size variations depending on the product.
  • We strive to make colors as close to the actual product as possible, but colors may appear different depending on your monitor.
    Please purchase with understanding.

About payment

Credit card

[Accepted Cards]

The accepted cards are as follows.
Lump-sum payments are available with all card companies.

[Notes]

  • Card payments use a system called SSL.
    *Card numbers are encrypted during transmission, so please rest assured.
  • Our card payment system does not issue credit card receipts. Please check your usage statement sent by your card company.

 

7-Eleven payment (prepaid) flat fee 220 yen

  • Payment is in advance. Shipment will be made after payment confirmation.
  • We will notify you of the "Barcode Payment Slip Number" by email after your order.
    Save the "Barcode Payment Slip Number" and tell the cashier "Online payment" at checkout.
  • Depending on stock availability, we may need to source items from other stores. In such cases, we will send you an email explaining the situation.
  • Payment fees are the customer's responsibility.
  • Please make your payment within 7 days after ordering.
  • If payment is not confirmed by the deadline, your order will be canceled.
  • Step 1
    Please bring the "Barcode Payment Slip Number" to your nearest 7-Eleven.
  • Step 2
    Please present the printed "Barcode Payment Slip Number" at the register and tell the clerk "Internet payment." Payment must be made in cash.
    *Please note that changes or refunds cannot be made at convenience store counters.
  • Step 3
    After payment, you will receive an "Internet Shopping Payment Receipt." This document proves that you have actually paid, so please keep it safe.
  • Step 4
    Once payment is confirmed by the store, we will arrange product shipment.

Lawson payment (prepaid) flat fee 220 yen

  • Payment is in advance. Shipment will be made after payment confirmation.
  • We will notify you of the "**Customer Number**" and "**Confirmation Number**" by email after your order.
    Save the "**Customer Number**" and "**Confirmation Number**" and tell the cashier "Online payment" at checkout.
  • Depending on stock availability, we may need to source items from other stores. In such cases, we will send you an email explaining the situation.
  • Payment fees are the customer's responsibility.
  • Please make your payment within 7 days after ordering.
  • If payment is not confirmed by the deadline, your order will be canceled.
  • Step 1
    Please bring the "**Customer Number**" and "**Confirmation Number**" to your nearest Lawson.
  • Step 2
    Please present the printed "**Customer Number**" and "**Confirmation Number**" at the register and tell the clerk "Internet payment." Payment must be made in cash.
    *Please note that changes or refunds cannot be made at convenience store counters.
  • Step 3
    After payment, you will receive an "Internet Shopping Payment Receipt." This document proves that you have actually paid, so please keep it safe.
  • Step 4
    Once payment is confirmed by the store, we will arrange product shipment.

Ministop payment (prepaid) flat fee 220 yen

  • Payment is in advance. Shipment will be made after payment confirmation.
  • We will notify you of the "**Customer Number**" and "**Confirmation Number**" by email after your order.
    Save the "**Customer Number**" and "**Confirmation Number**" and tell the cashier "Online payment" at checkout.
  • Depending on stock availability, we may need to source items from other stores. In such cases, we will send you an email explaining the situation.
  • Payment fees are the customer's responsibility.
  • Please make your payment within 7 days after ordering.
  • If payment is not confirmed by the deadline, your order will be canceled.
  • Step 1
    Please bring the "**Customer Number**" and "**Confirmation Number**" to your nearest Ministop.
  • Step 2
    Please present the printed "**Customer Number**" and "**Confirmation Number**" at the register and tell the clerk "Internet payment." Payment must be made in cash.
    *Please note that changes or refunds cannot be made at convenience store counters.
  • Step 3
    After payment, you will receive an "Internet Shopping Payment Receipt." This document proves that you have actually paid, so please keep it safe.
  • Step 4
    Once payment is confirmed by the store, we will arrange product shipment.

FamilyMart payment (prepaid) flat fee 220 yen

  • Payment is in advance. Shipment will be made after payment confirmation.
  • We will notify you of the "**Customer Number**" and "**Confirmation Number**" by email after your order.
    Save the "**Customer Number**" and "**Confirmation Number**" and tell the cashier "Online payment" at checkout.
  • Depending on stock availability, we may need to source items from other stores. In such cases, we will send you an email explaining the situation.
  • Payment fees are the customer's responsibility.
  • Please make your payment within 7 days after ordering.
  • If payment is not confirmed by the deadline, your order will be canceled.
  • Step 1
    Please bring the "**Customer Number**" and "**Confirmation Number**" to your nearest FamilyMart.
  • Step 2
    Please present the printed "**Customer Number**" and "**Confirmation Number**" at the register and tell the clerk "Internet payment." Payment must be made in cash.
    *Please note that changes or refunds cannot be made at convenience store counters.
  • Step 3
    After payment, you will receive an "Internet Shopping Payment Receipt." This document proves that you have actually paid, so please keep it safe.
  • Step 4
    Once payment is confirmed by the store, we will arrange product shipment.

Daily Yamazaki, Yamazaki Daily Store payment (prepaid) flat fee 220 yen

  • Payment is in advance. Shipment will be made after payment confirmation.
  • We will notify you of the "Online Reception Number (11 digits)" by email after your order.
    Save the "Reception Number" and tell the cashier "Online payment" at checkout.
  • Depending on stock availability, we may need to source items from other stores. In such cases, we will send you an email explaining the situation.
  • Payment fees are the customer's responsibility.
  • Please make your payment within 7 days after ordering.
  • If payment is not confirmed by the deadline, your order will be canceled.
  • Step 1
    Please bring the "Online Reception Number (11 digits)" to your nearest Daily Yamazaki.
  • Step 2
    Please present the printed "Online Reception Number (11 digits)" at the register and tell the clerk "Internet payment." Payment must be made in cash.
    *Please note that changes or refunds cannot be made at convenience store counters.
  • Step 3
    After payment, you will receive an "Internet Shopping Payment Receipt." This document proves that you have actually paid, so please keep it safe.
  • Step 4
    Once payment is confirmed by the store, we will arrange product shipment.


Seicomart payment (prepaid) flat fee 220 yen

  • Payment is in advance. Shipment will be made after payment confirmation.
  • We will notify you of the "**Online Payment Number**" by email after your order.
    Save the "**Online Payment Number**" and tell the cashier "Online payment" at checkout.
  • Depending on stock availability, we may need to source items from other stores. In such cases, we will send you an email explaining the situation.
  • Payment fees are the customer's responsibility.
  • Please make your payment within 7 days after ordering.
  • If payment is not confirmed by the deadline, your order will be canceled.
  • Step 1
    Please bring the "**Online Payment Number**" to your nearest Seicomart.
  • Step 2
    Please present the printed "**Online Payment Number**" at the register and tell the clerk "Internet payment." Payment must be made in cash.
    *Please note that changes or refunds cannot be made at convenience store counters.
  • Step 3
    After payment, you will receive an "Internet Shopping Payment Receipt." This document proves that you have actually paid, so please keep it safe.
  • Step 4
    Once payment is confirmed by the store, we will arrange product shipment.

Deferred payment (Paidy)

Payment deadline

■  Convenience store and bank transfer payments are due by the 27th of the following month (July 27th)

■ Direct debit is withdrawn on the 27th of the following month

• Date of sending your billing amount notification (by email or SMS) 

 Shipping date: following month1～5Day

  • No credit card or prior registration required.
  • Shop now with just your email address and mobile number.
  • No matter how many times you shop in a month, payment is consolidated into one payment the following month.
  • Please pay by the 27th of the following month via convenience store payment, bank transfer, or direct debit.

How to use

  • ① Select "Deferred payment (Paidy)" as the payment method and enter your email address and mobile number.
  • ② Enter the 4-digit verification code sent by SMS to complete your purchase.
  • ③ For confirmed monthly bills, invoices are issued on the 1st of the following month after closing at the end of the month, and notifications are sent by email or SMS by the 5th. Please pay by convenience store payment, bank transfer, or direct debit by the 27th of the following month.

About fees

  • Direct debit: free
    Bank transfer: varies by financial institution.
    Convenience store payment: up to 390 yen (tax included)
  • Furthermore, if you upgrade to Paidy Plus for free from the Paidy app, you can use convenient features such as 3-installment deferred payments with no installment fees* and budget settings to prevent overspending.

Download the Paidy app here

 

 

PayPay

 

PayPay is a service that allows you to pay using prepaid electronic money (PayPay balance).

Select "Smartphone Payment (QR Code)" as the payment method during purchase and click the "Pay Now" button.

You will be redirected to the PayPay page, so please log in with your PayPay ID.

・Only lump-sum payments using the balance are possible; if the balance is insufficient, you cannot use it.

・You cannot change from PayPay to other payment methods.

・We cannot charge PayPay balance on our side.

・Cannot be combined with other payment methods.

If you return an ordered product, we will refund your PayPay balance once we confirm the return.

For details about PayPay, see here

 

 

Merpay

 

This is a smartphone payment service available through the flea market app "Mercari."

Select "Smartphone Payment (QR Code)" as the payment method during purchase and click the "Pay Now" button.

You will be redirected to the Mercari page, so please log in with your Mercari ID.

・You can use Merpay balance, points, and Merpay Smart Payment.

・When using Merpay payment, downloading the Mercari app and registering and setting up an account is required.

・Cannot be used if you have not downloaded the Mercari app.

・Available only from the mobile site.

・"Merpay Smart Payment" service is being gradually provided to customers using the Mercari app.

・Customers under 18 years old and depending on usage conditions, "Merpay Smart Payment" may not be available.

・For other details, please check the Mercari site here

・For refunds when using Mercari Points or other questions about Merpay services, please contact us via "My Page > Contact Us" within the Mercari app.

 

 

Rakuten Pay

 

Select "Rakuten Pay" as the payment method during purchase and click the "Pay Now" button.

You will be redirected to the Rakuten Pay page, so please log in with your Rakuten ID.

Confirm the usage details during the Rakuten Pay payment process and click the "Order with this content" button.

・Rakuten Points can only be earned when paying with Rakuten Card, Rakuten Points, or Rakuten Cash.

・Please check the usage of Rakuten Points in the automatic emails sent by Rakuten or in the Rakuten Pay usage history.

Usage history link: https://my.checkout.rakuten.co.jp/mych/

・You cannot change the payment method for orders placed using Rakuten Pay.

・Returns are accepted only within 30 days after the order due to Rakuten Pay's refund deadline.

For details about Rakuten Pay, see here

 

 

Docomo d Payment

 

This is a payment service by Docomo.

Payment methods include monthly phone bill combined payment and credit card payment.

Even if you do not have a Docomo line, you can use this service if you have a d account.

Details of Docomo d Payment are here

Notice

・If you use d points, the discount for points used is not reflected in the order confirmation email or My Page notifications from us. Please check the billing from NTT Docomo, Inc. later.

・If you return or cancel a product, the usage limit for Docomo d Payment will be held for a certain period, so please be aware in advance.

・Depending on the delivery timing of the product, please note that NTT Docomo, Inc. may not be able to bill or refund you.

 

 

au PAY (au Easy Payment)

 

This is a payment service that allows you to pay for purchased products using your au ID.

Payment methods include monthly communication fee combined payment and au PAY balance payment.

Details of au PAY (au Easy Payment) are here

Notice

If you use Ponta points, the discount for points used is not reflected in the order confirmation email or My Page notifications from us. Please check the billing from KDDI Corporation or UQ Communications Inc. later.

・If you return or cancel a product, the usage limit for au PAY (au Easy Payment) will be held for a certain period, so please be aware in advance.

・If you cancel your communication service contract after placing an order, please note that KDDI Corporation or UQ Communications Inc. may not be able to bill or refund you.


About consumption tax

Order of consumption tax calculation Consumption tax calculated per item
Consumption tax under 1 yen Fractions are rounded down

About points

■How to use points

 After logging in, please enter the number of points you wish to use in the section displayed at the bottom of the shopping cart screen (see image below)

*Not displayed if not logged in

 

■Point awarding timing

・When purchased from the official online storePoints are awarded the day after the items are shipped

(Starting from the time all items in the same order have been shipped)

 

■Amount eligible for point rewards

・Order amount at the official online store

・The eligible amount excludes shipping fees, various handling charges, points used, and coupon amounts from the above total tax-included amount

 

■Point validity period

・The validity period of points is one year from the last purchase date

Example) First time: 100 points awarded for purchase on 2023/03/01
　　Second time: 200 points awarded for purchase on 2023/05/01
In this case, 300 points will expire at midnight on 2024/05/02.

 

■Calculation method

・When shopping using points or coupons, points are awarded on the purchase amount after deducting the amount used for points and coupons (tax included)

・Points are calculated for each item purchased based on the member rank and campaigns at the time of purchase
・Shipping fees and various handling charges are not eligible for point rewards

Example) When purchasing one item priced at 5,500 yen (tax included) using 500 points

(Silver member: 3% return rate)

5,500 yen (tax included) - 500 pt = 5,000 yen (tax included)

5,000 yen (tax included) × 3% = [150pt] granted

 

■Benefits and conditions by membership rank

・Membership ranks, benefits, and conditions are as shown in the table below

* Point-up campaigns may change the return rate

 

■Use of points

 ・Coupons issued by the online store cannot be used together with points

 ・If the total amount after using points is 4,290 yen or less, free shipping does not apply

* 1 point = 1 yen

 

■Rank assessment

・Membership rank for the next year (from March to next February) is determined based on cumulative purchase amount from March 1 to the end of February each year

・If cumulative purchase amount during the period meets higher rank conditions, rank-up occurs 13 days after purchase date

・The above annual purchase amount and purchase amount related to point return rate are based on tax-included amounts

・If rank-up conditions are no longer met due to returns, rank will be downgraded

 

■Assessment target amount

・Order amount at the official online store

・Tax-included amount excluding shipping, various fees, points used, and coupons used is targeted

 

■Assessment target date

・For official online store purchases: product shipping date

・For in-store purchases: product purchase date

・For returns: date of return processing completion

 

■Membership rank reflection

・Membership rank reflects 13 days after the assessment target date above

 

■Reset of assessment amount

・Total purchase amount resets every year at the end of February

 

■How to check current rank and points

●For online store members

You can check your current rank and points on My Page

■ Birthday point grant

Points are granted after noon on the birthday
Validity period is one month from the birthday


* Birthday registration in My Page is required in advance
* The number of points granted varies by membership rank

 

About Delivery

[Carrier]

Sagawa Express

[Product shipping timing]

Credit card ⇒ shipped within 5 business days.
Convenience store payment ⇒ shipped within 5 business days after payment confirmation.

[Delivery date and time specification]

  • If you wish to specify delivery date and time, please specify under "Delivery date and time."
    * If no specification is made, delivery will be as soon as possible.
    * Time slots: Morning, 12:00–14:00, 14:00–16:00, 16:00–18:00, 18:00–20:00, 19:00–21:00
  • Delivery may be delayed during events with concentrated orders, busy periods for delivery companies, Golden Week, Obon, year-end and New Year holidays, and bad weather.
    Please understand in advance.
  • You cannot change the date and time after completing your order.
  • Delivery to Okinawa and remote islands may not meet your request. Please understand in advance.

About pre-orders

  • If you purchase regular and pre-order products together, shipment will be made when all products are ready, so please be careful.
  • If you purchase multiple pre-order products at the same time, shipment will be made when the latest scheduled arrival product is ready.
  • The scheduled arrival date for pre-order products is posted on the product page, so please check.
  • If you want to receive regular products quickly, please purchase regular products and pre-order products separately.
    * If purchased separately, they will not be treated as combined purchases and will not qualify for multiple simultaneous purchase campaigns, so please be careful.
  • Scheduled arrival dates may vary due to traffic conditions, weather, etc. Please understand in advance.
  • We cannot accept requests for preferred delivery dates and times. Please understand in advance.

About shipping fees

Nationwide flat rate: 600 yen

High purchase discount benefits If you order a total of 4,290 yen (tax included) or more per delivery address, shipping will be free.
If the purchase amount after using points or coupons is less than 4,290 yen (tax included), free shipping does not apply. Please check the actual shipping fee on the purchase procedure screen.
Handling of free shipping items If you order both free shipping items and items with separate shipping fees to one delivery address, shipping will be free regardless of the above fee table.
Consumption tax on shipping This fee includes consumption tax.
Handling of remote islands and others For delivery to Okinawa Prefecture, remote islands, and some areas, a flat relay fee of 750 yen applies. (This is separate from shipping fees. Relay fees apply even during free shipping events.)

* Also, if you order a total of 12,000 yen (tax included) or more per delivery address, shipping will be free (including remote island relay fees).

When the product arrives

We recommend trying on the product before detaching product tags, etc., when it arrives.
Although all products are inspected, please check "whether there are scratches or defects on the product" and "whether the product received is different from your order."

About returns and exchanges

[Products purchased at Heart Market physical stores or Beisia stores]

We apologize, but please contact the store where you purchased directly.

[Products purchased on the website]

■ If the product has scratches or defects

■ If a product different from your order arrives

We accept both returns and exchanges.
Please contact us by email within 30 days of product arrival.
* If stock is available, we recommend exchange.

■ Size does not fit

■ Customer reasons such as "different from image"

We sincerely apologize, but we only accept returns.
(Please contact us by email within 30 days of product arrival)

[Products that cannot be returned]

Returns cannot be accepted in the following cases. Please understand in advance.

  • Products judged by our standards as "used" or "altered, washed, or cleaned"

  • Products that have lost the "purchase invoice"

  • Products with detached, damaged, stained, or lost "product tags, labels, bags, boxes, or other accessories"

  • Products with detached product tags
    * If you accidentally detach the tags, please consult customer service in advance.

  • Products that have odors, stains, or scratches caused by the customer

  • Special promotional items such as lucky bags

[About the return procedure]

If you wish to return, please first contact us by email with the following information.

  • Product name for return, reason for return, and the following confirmation items


    • ・Product unused (only fitting allowed)


    • ・Keep the invoice


    • ・No damage or detachment on product tags, boxes, or accessories

     

[Return Address]

Addressee: HM Tobu Delivery Warehouse, Returns Reception
326-0032
3-2 Masagocho, Ashikaga City, Tochigi Prefecture

After contacting us about the return, please send the product and delivery note together within 10 days.
* If the return arrives after more than 10 days, we may return it with shipping fees charged on delivery.

Please write the reason for the return in the margin of the delivery note.
To prevent loss, please use a delivery service with insurance.

[About return shipping fees]

  • In case of defective or wrong delivery
    → Please return the product with our expense (cash on delivery).
    * Currently, we do not accept returns via Japan Post (Yu-Pack, etc.).

  • For returns due to customer reasons
    → Please return the product at your own expense (prepaid).

About refunds

Please note that shipping and handling fees paid at the time of order cannot be refunded for returns due to customer reasons.

Credit card

After confirming the return, we will stop the credit card charge for the returned product.
Due to the credit card company's billing cycle, a charge may be made once, but in that case, the credit card company will refund or deduct it from your usage by the next or following month, so please check your statement from the credit card company.

Convenience store prepayment

We will process the refund after confirming the return.
Please enter the designated account in this form.
* Regarding bank transfer fees

About cancellations after shipping

We do not accept cancellations after shipping. Please understand in advance.
* If the product is returned due to refusal of receipt, long-term absence, or unknown address, we will charge the round-trip shipping fee and handling fee.
Also, please be aware that you may not be able to shop next time or later.

Frequently Asked Questions

  • An error occurs during the purchase process.
  • If you tap the device's (PC or smartphone) back button instead of the "Back" button on the page, an error screen may appear.
    * Please be careful as it may cause duplicate orders.
  • How do I withdraw?
  • If you wish to withdraw, please fill in the following items in the inquiry form and send it.

    [Items to enter]
    - Withdrawal request
    - Reason for withdrawal
    - Name
    - Membership number
    - Email address
    - Valid points

    We will proceed with the withdrawal procedure after confirming the details.

    [Important Notes]
    - After withdrawal, all account information (purchase history, personal information, points) will be deleted.
    However, if you have a purchase history, due to system restrictions, the account cannot be deleted for six months from the last purchase history. Please understand.
    - If you have any orders in progress, please complete the withdrawal procedure after receiving the products.
    - It may take several days to complete the membership cancellation.
    - Once the withdrawal process is complete, the account cannot be restored for any reason.
    - If you want to use the service again, you need to register as a new member.
  • I ordered the wrong size. Can I exchange it?
  • We only accept exchanges for defective products.
    If there is a defect in the product, please contact us via the inquiry form.
    Also, we sincerely apologize, but we do not accept exchanges due to customer reasons.
    In that case, we will process a return once,
    Please place a new order for the desired product.
    * When reordering, we cannot guarantee stock availability or purchase price.
    Stock status and prices are based on the time of order, so please understand in advance.
  • Can you do gift wrapping?
  • We are very sorry, but we cannot provide gift wrapping.
    * We accept detached product tags, so please enter that in the inquiry field.
    * Please note that products with detached tags cannot be returned or exchanged unless defective.
  • Can additional orders be combined for shipping?
  • To ensure smooth shipping and delivery of products, we do not accept combined shipments. Please be careful when ordering.
  • Can you shorten the hem?
  • Currently, we do not offer alteration services. We apologize for the inconvenience, but please use a nearby alteration specialist as needed.
  • I did not receive the email.
  • Our store automatically sends an order confirmation email once your order is confirmed.
    For those who selected convenience store prepayment, in addition to the order confirmation email, we will also send an email with the payment number and other information for the convenience store.
    • There is a possibility that the email address was entered incorrectly.
      If you do not receive an email after one day, please contact us.
    • There is a possibility that you have set to reject emails from computers.
      Before placing an order, please set your email to receive the following emails.
      Please check the settings method on your respective mobile phone site.
      【ec-info@heartmarket.co.jp】
      【ec-system@heartmarket.co.jp】
    • There is a possibility that emails have been sorted into the spam folder.
      Please check not only your inbox but also your spam folder and trash.

    [For Yahoo! Mail users]

    • There is a possibility that you have set "Spoofed Email Rejection."
      If you have set "Spoofed Email Rejection," you may not be able to receive emails from our store.
      Please change your settings.

    [For au users]

    • There is a possibility that you have set "Recommended Settings."
      If you have set "Recommended Settings," there is a possibility that emails you want to receive may be excluded.
    • 携帯のメールアドレスにマークや記号を連続してご使用されている可能性がございます。
      「..」（ドットが連続している）
      「__」（アンダーバーが連続している）
      @（アットマーク）の直前に「.」（ドット）が使用されている
      @（アットマーク）よりも前に、「.」（ドット）が２つ以上ある
      などのアドレスには、メールを送ることができない可能性がございます。
      別のアドレスのご使用をおすすめいたします。

    If you do not receive an email after confirming the above, please contact us at the email inquiry below. >> Email Inquiry

Contact Us

———————————
Reception hours: Weekdays 10:00 AM to 4:00 PM

* Regarding emails received after 4 PM or on holidays,
We will respond sequentially from the next business day,
Thank you for your understanding and cooperation in advance.
———————————
We are closed on Saturdays, Sundays, and public holidays.
>> Email Inquiry